Contact us

Ryanair welcomes your questions and comments.

I would like to contact Samsonite/American Tourister customer service regarding my Samsonite/American Tourister order:

Contact Customer service :

Website customer service office hours:
Monday-Friday: 7.15 AM - 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.